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Privacy policy
When you browse “this website”, you are bound to accept this privacy policy and any other changes on an unconditional basis.

The Municipal Affairs Bureau (IAM) of the Macao Special Administrative Region (Macao SAR) attaches great importance to the protection of your privacy right. In this respect, IAM has formulated a privacy policy, with its legal basis derived from the “Personal Data Protection Act”. IAM undertakes to protect all your personal data submitted to IAM’s website and thematic websites (hereinafter referred to as “this website”), as stated in this privacy policy. IAM will make the greatest effort in providing you a secure and reliable online platform.
1. Collection and processing of non-personal data by “this website”
If you merely browse “this website” other than using its services or submitting applications, you will not be asked to provide your personal data, such as your full name and address, etc. When you browse “this website” or download information from “this website”, IAM’s computer system automatically takes records of the following technical information through a third party, Google Analytics:

- Your internet domain name and IP address;
- The date and time when you begin to browse “this website”;
- The webpage(s) you have browsed;
- Should you access “this website” via the hyperlink(s) contained in other websites, the internet domain names of these other websites will be recorded.

Nevertheless, any personally identifiable information will not be collected. The collected information will only be used for statistical compilations and exploration of issues related to the computer system, so as to facilitate IAM to improve “this website”. Unless the users’ visits are found to be hostile attacks to “this website”, the information collected will not be used for tracking the users.

When you browse “this website”, IAM may store information about the users’ usage through “cookies”. The information will mainly be used for settings of “this website” for provision of personalised browsing experience. If you have set your browser to detect cookies, you may receive a warning message each time a cookie is stored.

2. Collection and processing of personal data by “this website”
When you use the electronic services of “this website” or send an email to IAM, your personal data, like your full name, telephone number and postal address, etc., may be required. To the extent authorised by law, these personal particulars may be passed on to the other government department(s) responsible for offering the service you require for the provision of such service. However, your personal data will not be disclosed to any non-governmental entities, unless, to the extent permitted by law, these entities are authorised to use your personal data for the sake of providing the required service. For applicants’ convenience, some electronic services may show the information which has previously been submitted by the applicants so that they do not have to fill in the information again in order to shorten the time for service.

When you use the electronic services provided in “this website” or send an email to “this website”, you are advised not to provide any personal data that is not required for the service you are applying for, especially your identity card number and address, etc., unless this information is required for such service.

3. Processing of data of online payment service by “this website”
When you use the “online payment” service of “this website”, it means that you have been directed from “this website” to the online payment platform of a third party credit institution or bank. “This website” will not collect any information you provide in such platform. IAM will not be responsible for the privacy policy set forth in the relevant payment platform. Therefore, you are advised to read the privacy policy adopted by such payment platform when necessary.

4. Protection of personal data

To ensure your personal data is protected, “this website” will utilise appropriate information security technology in delivering or storing the data you input online. Your personal information that is registered on “this website” will be treated in strict confidence and only those who are authorised or entities which conform to stipulations of law can have access to your information. Personal information will be stored until the completion of use of such information or the expiry of the stipulated storage period. The information will then be destroyed as stipulated. However, you should understand and acknowledge that there must be risks when transmitting data online. Therefore, when you use the relevant service, you are bound to agree to bear such risks and the losses that may incur. IAM will not be responsible for such risks and losses.

5. External links
“This website” contains links to other government or non-government websites. When you click on these links, it means that you have left “this website”. The privacy policies set forth on those websites can be different from “this website”, and therefore, IAM will not bear any responsibility for their contents as well as their privacy policies. You are advised to read the privacy policies adopted by those websites when necessary.

6. Rights of access and correction
According to the “Personal Data Protection Act” of the Macao SAR, the applicants who have filled in their personal information in this website are entitled to the rights of access and correction when necessary. Such applicants can apply to IAM for access or correction of their personal information through a normal channel.

7. Changes to this policy
Should there be any updates to this policy, they will be published in a new version replacing the old one and no further notice is required. The date of the revision will be listed in the updated version.

1 January 2019
Refund policy

A refund will only be granted for problems associated with excess billing, duplication in billing or wrong billing caused by IAM's Online System for the Renewal of Pet Dog License.

Payees affected by the aforesaid instances may request refund(s) from IAM within 10 days, and IAM will automatically apply to credit card issuing bank for refund(s) to the card owner.

The amount(s) will be refunded through the bank to the owner's credit card account within two to three weeks.

January 1, 2011