Notes on Shipping & Delivery

Dispatch of purchased items shall be made via EMS, airmail or surface mail service of the Macao Post.
 
1. Coverage: Destinations covered by EMS, airmail and surface mail service of Macao Post.
 
2. Time taken for delivery by surface mail:
 Around 2-3 months
 
3. Time taken for delivery by airmail:
 Around 1-2 months
 
4. Time taken for delivery by EMS:
Delivery time frame will vary according to the destination of delivery. The following is for your reference:
Destination             by EMS
Hong Kong            1-3 days
USA and Canada   4-5 days
Europe                   4-5 days
Asia                        3-5 days
Japan                      3-5 days
Australia e New Zealand   4-5 days
China                               3-7 days
Myanmar, Indonesia, India and Vietnam   7-10 days
* Please be noted that it may take longer time for delivery to certain remote regions.
 
5. Mail tracking of EMS (Express Mail Service)
The delivery status of the purchased items handled by EMS commissioned by the IAM can be enquired through the EMS web page of Macao Post Office’s official website. Upon placing a purchased item for delivery, a code number is assigned to this item, which is shown under the “Sent” column of “My Order”. Simply enter the item number in the respective field of the “Track-and-Trace” webpage to track the delivery status of the item.
 
6. Processing of Orders
It usually takes 3-5 working days to process a purchase order, dated from the day on which the order is placed. Saturdays, Sundays and public holidays are not counted as working days.
 
7. Self-Pickup of Goods
a. Only available within Macao Special Administrative Region.
 
b. Upon completion of the online transaction, customers from Macao can choose from the following locations to collect their purchased item(s) in person:
Integrated Services Centre, Central District Public Services Centre, Central District Public Services Centre - S. Loureno Station , Northern District Public Services Centre , Northern District Public Services Centre - Toi San Station, Northern District Public Services Centre - Fai Chi Kei Station, Macao Government Services Centre in Islands, Islands District Public Services Centre, Islands District Public Services Centre – Seac Pai Van Station and IAM Gift Shop.
 
c. If the customer fails to collect the purchased item at the chosen location within one month after the collection period, the IAM shall cancel the respective purchase order. The related item shall be recalled and the payment for its purchase shall not be refunded to the concerned customer.
 
d. Service hours and addresses of the locations for pickup of purchased items:
Service hours of the  9 Service Centres:
2 a 6 Feira, das 09h00 s 18h00 (aberto hora de almoo, encerrado aos sbados, domingos e feriados)
Integrated Services Centre
Avenida da Praia Grande, n.os 762-804, Edifcio China Plaza, 2. andar, Macau
Tel: (853) 8795 2635       Fax: (853) 8795 2502
 
Central District Public Services Centre
Rotunda de Carlos da Maia, n.os 5 e 7, Complexo da Rotunda de Carlos da Maia, 3. andar, Macau
Tel: (853) 8291 7233         Fax: (853) 8291 7236

 
Central District Public Services Centre - S. Loureno Station
 Rua de Joo Lecaros, Complexo Municipal do Mercado de S. Loureno, 4 andar,   Macau
Tel: (853) 2893 9006         Fax: (853) 2893 9007

 
Northern District Public Services Centre
Rua Nova da Areia Preta, n. 52, Centro de Servios da RAEM, Macau
Tel: (853) 2847 1366        Fax: (853) 2847 2857
 
Northern District Public Services Centre - Toi San Station
 Avenida de Artur Tamagnini Barbosa, no.127, Edf. D. Julieta Nobre de Carvalho, Bloco B,   R/C, Macau
Tel: (853) 2823 2660            Fax: (853) 2823 3012
 
Northern District Public Services Centre - Fai Chi Kei Station
Rua Nova do Patane, Habitao Social de Fai Chi Kei, Edifcio Fai Tat, Bloco II, R/C, Lojas G e H, Macau
Tel: (853) 2826 1896             Fax: (853) 2826 0477

 
Macao Government Services Centre in Islands
Rua de Coimbra, n. 225, 3. andar, Taipa
Tel: (853) 2842 1212        Fax: (853) 8395 4567

Islands District Public Services Centre
Rua da Ponte Negra, Bairro Social da Taipa, n. 75K, Taipa
Tel: (853) 2882 5252          Fax: (853) 2882 7689
 
Islands District Public Services Centre – Seac Pai Van Station
Avenida de Vale das Borboletas, Complexo Comunitrio de Seac Pai Van, 6. andar, Coloane
Tel: (853) 8394 3456           Fax: (853) 8394 3465
 
IAM Gift Shop
Address: Avenida de Almeida Ribeiro, n. 163, Edifcio do IAM, r/c, Macau
Opening hours: 10:00 a.m. - 6:00 p.m. (Closed on Monday or the following day if a public holiday falls on Monday)
Tel: (853) 8399 3171               Fax: 8399 3119